1. Returns

Eligibility

To be eligible for a return:

• The product must be unused and in the same condition as received.
• The item must be returned in its original packaging.
• Proof of purchase or order details must be provided.
• Please take video and photo while unboxing.

Return Period

Returns are accepted within 5 days from the date of purchase or delivery.

Return Process

To initiate a return, please contact us via email - jsmerchandise.23@gmail.com (or) WhatsApp:
📞 96770 37127
📞 96987 46844

Please provide your order details and the reason for the return. Once approved, we will provide instructions for returning the product.

Return Shipping

• Customers are responsible for return shipping charges.
• Original shipping charges are non-refundable.

2. Refunds

Refund Eligibility

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

Refund Processing

• Approved refunds will be processed within 3 to 4 working days.
• The refund amount will be credited to the original payment method used during purchase.

Non-Refundable Items

The following items are not eligible for refunds:

• Products valued below ₹1,599.
• Used, damaged, or improperly returned products.
• Returning purchased products to the office without prior intimation will not be considered.